Technical support is not always fast. Maybe your in-house technician is too busy to deal with small IT issues or is overwhelmed by a backlog of support requests. Or your third-party IT provider has to fight traffic to get to your location, resulting in long delays and chronic downtime Remote Managed IT Services.
Meanwhile, your staff remains idle and your business loses revenue. It’s not good, is it?
However, there is an alternative. Did you know that technical support can be provided over the Internet? Not all issues can be resolved this way, but a remote support technician can resolve many desktop and user-level issues.
Below are 7 advantages of remote IT support:
Remote support is virtually instant. Their remote support is available at any time.
Remote access technology allows you to get real-time technical support . How does this work? With your permission, one of our technicians can securely connect to your network and resolve issues on your behalf. This can be accomplished at any time, including lunchtime or after normal business hours.
One phrase says it all: multi-channel support delivery. Most providers offer support in more than one channel. We serve remote customers by phone, email, chat, through the online ticketing portal and through remote access software.
You should expect your remote IT support provider to be held accountable through regular reporting . There should be clear documentation of your support requests and resulting remote support sessions.
Security should be a top concern for all remote support customers and providers. You should expect 256-bit encryption on your sessions and remote communications. This is the same security used by many banks and government agencies. You should also expect your provider to have proper protocols for password protection. In our case, passwords are stored off-site in a secure encrypted password app, so you can rest assured that your data is protected.
A remote support plan provides significant savings over the cost of a full-time desktop support technician or contracted on-site support service. Get the support you deserve at an affordable price.